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© All rights reserved – mayaCOLLECTIVE

© All rights reserved – mayaMASSAGE

Book your treatment

Contact us on 083 448 3443 for availability within 24 hours.

Contact us on 083 448 3443 for availability within 24 hours.

Connect with us

Telephone: 083 448 3443
Email: connect@mayacollective.co.za
Address: Unit 11, 171 Main Road, Somerset West

Maya Collective Menu

Terms and conditions

1. Services Offered

We provide professional massage therapy and wellness treatments by appointment only. Services may include (but not limited to) Swedish massage, deep tissue massage, lymphatic drainage, reflexology, and wellness consultations.

2. Appointments and cancellations

  • Appointments must be booked in advance via our website, phone, or in person.
  • Late arrivals of more than 15 minutes may result in shortened treatment time or cancellation.
  • Cancellations require a minimum of 24 hours’ notice.
  • Cancellations with less than 24 hours’ notice may incur a 50% cancellation fee.
  • No-shows will be charged the full service amount.

3. Payments

  • All prices are listed in South African Rand (ZAR) and include VAT (if applicable).
  • Payment is accepted via EFT, cash, or credit card.
  • Online bookings may require a deposit or pre-payment.

4. Health and medical disclaimer

Massage therapy is not a substitute for medical treatment. Please consult your doctor before receiving treatment if you have any medical condition. You are required to disclose relevant health information during booking or intake.

5. Conduct

We maintain a safe, professional, and respectful environment. Any inappropriate behavior (e.g., sexual advances, harassment, intoxication) will result in immediate termination of the session and a permanent ban from our services.

6. Refund policy

We do not offer refunds for completed services. Refunds for pre-paid bookings may be considered at our discretion, in line with our cancellation policy.

7. Liability

We are not liable for any injury, loss, or damage sustained during or after treatments unless due to proven negligence.

8. Changes to terms

We may update these Terms from time to time. Continued use of our services implies acceptance of the current terms.

Terms and conditions

1. Information we collect

We may collect:

  • Full name, contact number, email address
  • Booking preferences
  • Medical and treatment history (with your consent)
  • Payment details (securely processed via third-party services)

2. How we use your information

We use your information to:

  • Book and manage appointments
  • Provide personalized treatments
  • Communicate promotions or schedule changes (with consent)
  • Maintain client health and safety

3. Data protection

We store your data securely and only retain it as long as necessary. Access is restricted to authorized personnel. Digital records are password-protected and any paper records are stored in locked cabinets.

4. Sharing of data

We do not sell or share your data with third parties. We may share data with service providers (e.g. booking software, payment processors) solely for the purpose of fulfilling our services.

5. Your Rights

You have the right to:

  • Access your personal information
  • Request correction or deletion
  • Withdraw consent for data use
  • Lodge a complaint with the Information Regulator of South Africa

To make a request, contact us at: connect@mayacollective.co.za

6. Cookies

Our website may use cookies to improve user experience and website functionality. You can disable cookies via your browser settings.

7. Changes to this policy

We may revise this policy occasionally. Updates will be published on our website and effective immediately.

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